Terms of service

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Robot-Pets and Reviva Collection as brands of Reviva GmbH) via the website www.reviva.de. Unless otherwise agreed, your own terms and conditions, if any, are expressly rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By listing the respective product on our website, we make you a binding offer to conclude a contract under the conditions specified in the product description via the online shopping cart system.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the "shopping cart." You can access the "shopping cart" at any time via the corresponding button in the navigation bar and make changes there.

After clicking the "checkout" or "proceed to order" button (or similar), and entering your personal information as well as the payment and shipping terms, you will be shown a summary of the order.

If you choose an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will be either redirected to the order summary in our online shop or to the provider's website of the instant payment system.

After you complete the payment data input with the instant payment system, the order summary will again be displayed either on their site or back in our shop.

Before submitting the order, you can review, modify (also via the "back" function of the browser), or cancel the order.

By submitting the order via the corresponding button ("order with obligation to pay", "buy now", "pay now" or similar), you legally accept the offer, and the contract is concluded.

(4) Your inquiries for offers are non-binding. We will send you a binding offer in text form (e.g., via email), which you may accept within 5 days unless a different period is stated.

(5) Order processing and transmission of all information necessary for the contract execution is partly automated via email. Therefore, you must ensure that the email address you provide is accurate, and that receipt of emails is technically ensured and not blocked by spam filters.

§ 3 Special Agreements on Offered Payment Methods

(1) Payment via SOFORT / Sofortüberweisung

When selecting SOFORT / Sofortüberweisung, the payment is processed via Sofort GmbH (Theresienhöhe 12, 80339 Munich, Germany; "SOFORT"), a Klarna Group company. You must have an activated online banking account. During the payment process, you must authenticate and confirm the payment instruction. Your account will be charged immediately after placing the order. More info: https://www.klarna.com/sofort/

(2) Payment via Klarna

In cooperation with Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden), we offer the following options:

Use of Klarna requires a positive credit check. We transmit data to Klarna for this purpose. Only available payment methods will be offered based on the result.

More info and Klarna terms: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/

(3) Payment via PayPal

You will be redirected to the PayPal website during the checkout process. To pay via PayPal, you must be registered or register, log in, and confirm the payment to us. We then instruct PayPal to carry out the transaction.

Right of Retention, Retention of Title

(1) You may exercise a right of retention only for claims arising from the same contractual relationship.

(2) Goods remain our property until full payment.

(3) For entrepreneurs:

a) We retain ownership of goods until all claims are settled. Pledging or transferring as security is not allowed before ownership transfers.

b) You may resell in the ordinary course of business. Claims from resale are assigned to us in advance. You are authorized to collect the claim unless you default.

c) If the goods are combined or mixed, we acquire co-ownership proportional to the value.

d) We undertake to release securities upon request if their realizable value exceeds the secured claims by more than 10%. We choose which securities to release.

§ 5 Warranty

(1) Statutory liability for defects applies.

(2) As a consumer, please inspect the goods upon delivery and report any defects or damage immediately. Failure to do so has no impact on statutory claims.

(3) If a characteristic of the item differs from objective requirements, this is only considered agreed if you were informed before the contract and the deviation was expressly agreed separately.

(4) For entrepreneurs:

a) Only our product descriptions and the manufacturer’s descriptions are considered agreed characteristics.

b) We choose to remedy defects via repair or replacement. After two failed attempts, you may reduce the price or withdraw from the contract.

c) The warranty period is two years from delivery. This does not apply in cases of:

  • Damages caused by us resulting in injury or death;

  • Fraudulently concealed defects or guarantees;

  • Goods used in construction that caused the defect;

  • Statutory recourse claims.

§ 6 Legal Jurisdiction, Place of Fulfillment

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive them of protection under mandatory consumer laws of their place of residence.

(2) Place of performance and jurisdiction is our location if you are not a consumer but a merchant, legal entity under public law, or public special fund.

(3) The UN Sales Convention does not apply.

Customer Information

  1. Seller Identity

Reviva GmbH
Albert-Schweitzer-Str. 10
82008 Unterhaching, Germany
Phone: +49 2246 949 98 89
Email: info@reviva.de

  1. Contract Formation

See "Conclusion of the Contract" in Section I of our Terms and Conditions.

  1. Language and Storage of the Contract Text

3.1. Contract language is German.
3.2. We do not store the full contract text. You can print or save it before submitting your order. After submitting your order, you will receive all legally required information via email. 3.3. For offer inquiries outside the shopping cart system, you will receive all contract data in a binding offer via email.

  1. Essential Features of Goods or Services

See respective offer.

  1. Prices and Payment

5.1. Prices and shipping costs are total prices including all taxes. 5.2. Shipping costs are shown separately unless free delivery is stated. 5.3. You bear any costs of money transfers from outside the EU. 5.4. Available payment methods are listed on our website and in each offer. 5.5. Unless otherwise stated, payment is due immediately.

  1. Delivery Conditions

6.1. Delivery conditions, time, and restrictions are listed on our website or in the offer. 6.2. For consumers, the risk of accidental loss passes to you upon delivery. For entrepreneurs, shipping is at your risk.

  1. Legal Liability for Defects

Refer to the "Warranty" section in our Terms and Conditions (Section I).

These GTCs were created by legal experts from Händlerbund and are continuously monitored for compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in case of legal warning. More info: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service

Last updated: 01.05.2025