General Terms and Conditions and Customer Information

Last updated: June 2026

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts concluded with us as the provider (Robot-Pets and Reviva Collection as brands of Reviva GmbH) via the website www.reviva.de. Unless otherwise agreed, any terms and conditions you may use are hereby rejected.

(2) A consumer within the meaning of these terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of Contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing a product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the product description.

(3) The contract is concluded via the online shopping cart system as follows:

• The goods you intend to purchase are placed in the shopping cart. You can access the shopping cart at any time via the corresponding button in the navigation bar and make changes there.
• After clicking the "Checkout" or "Proceed to Order" button (or similar), entering your personal details and payment and shipping information, you will be shown a final order summary.
• If you use an instant payment system (e.g. PayPal Express), you will either be directed to the order summary page in our online shop or redirected to the payment provider's website. After completing the process there, the order summary will be displayed again.
• Before submitting your order, you have the opportunity to review all information in the order summary, make changes (also via the browser's back button), or cancel the order.
• By submitting your order via the corresponding button ("Order with obligation to pay", "Buy now", "Pay now" or similar), you make a legally binding acceptance of our offer, and the contract is concluded.

(4) Your requests for a quote are non-binding on your part. We will submit a binding offer in text form (e.g. by email), which you can accept within 5 days (unless a different period is specified in the offer).

(5) Order processing and transmission of all information required in connection with the conclusion of the contract is carried out by email, partly automated. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured, and that it is not prevented by spam filters.

§ 3 Special Provisions on Payment Methods

(1) Payment by Credit Card (via Shopify Payments)

We accept payment by credit card (Visa, Mastercard, and other available card types). Payment processing is handled by Shopify Payments, provided by Shopify International Ltd., Victoria Buildings, 1–2 Haddington Road, Dublin 4, Ireland. Your credit card details are transmitted in encrypted form and are not stored by us. The invoice amount will be charged to your credit card upon completion of the order.

(2) Payment in Advance (Bank Transfer)

If you select payment in advance, you will receive an order confirmation by email after placing your order, containing our bank account details. Please transfer the invoice amount within 14 days of the order date to the account specified, quoting your order number as the payment reference so we can allocate your payment correctly. Your order will be dispatched once full payment has been received in our account.

(3) Payment via Klarna

In cooperation with Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer the following payment options. Payment is made directly to Klarna:

• Invoice ("Pay Later"): Klarna's terms and conditions are available at www.klarna.com.

Use of invoice payment is subject to a positive credit assessment. Accordingly, we transmit your data to Klarna for the purpose of address and credit checks during purchase initiation and contract processing. We can only offer you those payment methods that are permissible based on the results of the credit check. Further information about Klarna is available at www.klarna.com.

(4) Payment via PayPal

During the order process, you will be redirected to the website of the online provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. To pay via PayPal, you must be registered there or register first, authenticate with your login details, and confirm the payment instruction. After placing your order in the shop, we request PayPal to initiate the payment transaction. The transaction is processed automatically immediately upon PayPal's confirmation.

(5) Payment via Apple Pay

For payments via Apple Pay, the terms and conditions of Apple Distribution International Ltd. apply. Payment is processed immediately upon confirmation of your order.

§ 4 Right of Retention, Retention of Title

(1) You may only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) If you are an entrepreneur, the following additionally applies:

• We retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or transferring the reserved goods as security is not permitted prior to transfer of ownership.
• You may resell the goods in the normal course of business. In this case, you hereby assign to us all claims amounting to the invoice value arising from the resale; we accept this assignment. You remain authorised to collect the claim. However, if you fail to meet your payment obligations, we reserve the right to collect the claim ourselves.
• In the event of combination or mixing of the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods relative to the other processed items at the time of processing.
• We undertake to release the securities to which we are entitled at your request to the extent that the realisable value of our securities exceeds the secured claim by more than 10%. The selection of the securities to be released is at our discretion.

§ 5 Warranty

(1) Statutory warranty rights apply.

(2) As a consumer, you are requested to inspect goods upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so does not affect your statutory warranty rights.

(3) If a characteristic of the goods deviates from objective requirements, such deviation shall only be deemed agreed if you were informed of it by us before submitting your contractual declaration, and the deviation was expressly and separately agreed between the parties.

(4) If you are an entrepreneur, the following applies in deviation from the above warranty provisions:

• Only our own specifications and the manufacturer's product description are deemed agreed as the condition of the goods, but not any other advertising, public statements, or representations by the manufacturer.
• In the event of defects, we shall provide warranty at our discretion by repair or replacement. If the remedy fails, you may at your discretion demand a reduction in price or withdraw from the contract. The remedy is deemed to have failed after a second unsuccessful attempt, unless the nature of the goods, the defect, or other circumstances indicate otherwise.
• The warranty period is two years from delivery of the goods. This limitation does not apply to: damages attributable to us from injury to life, body, or health caused by negligence, or other damages caused intentionally or by gross negligence; where we have fraudulently concealed a defect or assumed a guarantee for the quality of the goods; for items used in accordance with their normal use in a building and causing its defectiveness; for statutory rights of recourse you may have in connection with defect rights against us.

§ 6 Governing Law, Place of Performance, Jurisdiction

(1) German law applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of their country of habitual residence (principle of favour).

(2) The place of performance for all services arising from business relationships with us, as well as the place of jurisdiction, is our registered office, provided you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is brought. The right to also bring an action before another court having statutory jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.

II. Customer Information

1. Identity of the Seller

2. Information on the Conclusion of Contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the options for correction are governed by the provisions on "Conclusion of Contract" in our General Terms and Conditions (Part I).

3. Contract Language and Storage of Contract Text

(1) The contract language is English.

(2) We do not store the complete contract text. Before submitting your order via the online shopping cart, the contract data can be printed or saved electronically using the browser's print function. After receipt of your order, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email.

(3) For quote requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form (e.g. by email), which you can print out or save electronically.

4. Essential Characteristics of the Goods

The essential characteristics of the goods are set out in the respective offer on our website.

5. Prices and Payment Terms

(1) The prices stated in the respective offers and the shipping costs are total prices including all applicable taxes.

(2) Shipping costs are not included in the purchase price. They are shown separately during the ordering process and are to be borne by you in addition, unless free delivery has been agreed.

(3) Any costs of money transfer (transfer or exchange rate fees charged by banks) are to be borne by you in cases where delivery takes place to an EU member state but payment is initiated outside the European Union.

(4) The payment methods available to you are indicated on our website or in the respective offer.

(5) Unless otherwise stated for individual payment methods, payment claims are due immediately upon conclusion of the contract. For payment in advance, the invoice amount must be transferred within 14 days of the order date.

6. Delivery Conditions

(1) Delivery conditions, the delivery date, and any delivery restrictions are set out on our website or in the respective offer.

(2) If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold goods during shipping passes to you only upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a carrier not designated by us. If you are an entrepreneur, delivery and shipment are at your risk.

(3) For payment in advance, goods will be dispatched only after full payment has been received in our account.

(4) In some cases, items are shipped directly by the manufacturer or wholesaler on our behalf (drop shipment). In these cases, a tracking number may not be available. The same applies to book shipments. Any differing delivery times for drop shipments are indicated on the respective product page.

7. Statutory Warranty

Liability for defects is governed by the "Warranty" provisions in our General Terms and Conditions (Part I, § 5).

Last updated: June 2026